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API Reference: Tickets

Listing and detail​

  • GET /api/tickets
  • GET /api/tickets/:id
  • GET /api/tickets/board (developer)
  • GET /api/tickets/workload

Stats and feeds​

  • GET /api/tickets/stats/overview
  • GET /api/tickets/stats/activation (developer)
  • GET /api/tickets/stats/usage (developer)
  • GET /api/tickets/closure-summaries/index-feed (developer)

Write operations​

  • POST /api/tickets (multipart, attachments)
  • PATCH /api/tickets/:id
  • POST /api/tickets/:id/comments
  • POST /api/tickets/:id/attachments
  • GET /api/tickets/:id/related
  • POST /api/tickets/:id/related (developer)
  • DELETE /api/tickets/:id/related/:relatedId (developer)

External references​

  • GET /api/tickets/:id/external-references
  • POST /api/tickets/:id/external-references (developer)
  • DELETE /api/tickets/:id/external-references/:refId (developer)

Important business rules​

  • Users can update ticket only while status is submitted (ticket_locked otherwise).
  • Closing transition requires closure summary comment (closure_summary_required).
  • Create ticket validation is stricter for bug and for feature/improvement content length.