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Ticket Lifecycle

Statuses​

  • submitted: new ticket awaiting verification.
  • verified: accepted and ready for execution.
  • in_progress: active implementation.
  • waiting: waiting for reporter feedback/verification.
  • blocked: blocked by missing data/dependency.
  • closed: completed and closed.

Transition rules​

  • Only developers can move global execution statuses.
  • Standard users can edit tickets only while status is submitted.
  • Closing transition requires at least one closure summary comment.

Closure summary requirement​

Before switching ticket to closed, a developer must add a public comment with is_closure_summary=true. If missing, API returns closure_summary_required.

Planning shortcut​

When a developer plans a submitted ticket (assignee, plan date, estimate), it can auto-transition to verified.

Notifications​

Reporter notifications are sent on key status changes and developer public comments.